Hi Dave and team,
It was always our intention to write to you after your company fitter out our wardrobe room earlier this year, such as our pleasure as the finished article. We delayed our response after we decided that we would ask you to revisit the works and undergo a series of alterations from us. We would have understood if these alterations might be viewed by yourselves as being almost not worth your attention.
We soon realised that this is not the Holmfields way, your professionalism throughout continued with the same intensity yet balance of local family run business meant our entire experience of Holmfields has been nothing but pleasurable.
We could not write without give a very special thank you for your fitter, Lewis. When he came and fitted the orignial works we were literally “blown” away with this workmanship, attitude and overall disposition. We were absolutely thrilled to see him once again call at our house to understand the amendments, we were not disappointed, absolutely excellent work. You have a pure diamond in Lewis and he is a credit to you all.
The builders in our home have all mentioned the quality of Lewis’s work, praise from his peers is praise needed.
Our intent however is to offer our most sincere thanks for allowing us to experience first hand something that is virtually unique in today’s dynamic and busy business environment, true customer service. A service experienced every step of the way and exercised by every member of the team we met – yes Dave, even you!
Thank you all so very much, we are delighted with the finished works. We are always reluctant to recommend organisations just in case experiences don’t match up, not even close with Holmfields. Your overall delivery demands that you are recommended and that is certainly what we shall be doing.
Thank you Holmfields,
Dawn and Rob